1) Call us at 509-535-5098. It is good to actually talk to someone who can speak intellligently about registers since it is important to make sure they will work out well for you. Don't be afraid to leave a voice message. We are good about returning calls. Note: Our hours are 10 to 4 Monday through Friday, excluding federal holidays.
2) Order online by a filling out a form on our sister site The Craftsman Homes Connection. To go to that secure order page click here.
3) Alternatively, you could order through our shopping cart site which is HeatGrates.com
Return and cancellation policy: If you wish to return an item you must call for instructions. Items returned without authorization will be refused. Keep the original packing and invoice. Items must be returned within 30 days of receipt, and be fully insured. Shipping charges are not refundable. Returns sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is missing parts, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. Items that have been partially constructed are not cancelable. Cancelled orders are subject to a cancellation fee of 6% of the total order amount. If you have any questions about return policies or cancellation fees affecting an item please ask for a clarification at or before the time of order. Thanks!
The restocking fee on all items is 15% (only unfinished pieces are eligible for return).
Privacy policy:
We do not share, sell, or otherwise disseminate any of your information to companies other than those operated by decor and restore inc. This would include your name, address, financial information, and e-mail address. We do not telemarket or hire telemarketers. We do not send junk faxes. We do not spam. Plus, you'll notice we are just about the only site on the internet that does not accept advertising.
